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Terms of Service

These Terms of Service ("Terms") govern your use of SellerSignal, a property data analytics service operated by Ven Ventures LLC ("we," "us"), Charlotte, North Carolina. By creating an account or purchasing a plan, you agree to these Terms.

1. The Service

SellerSignal provides ranked, scored lists of properties and property owners ("Prospects") derived from county, government, property, and market sources, delivered through a subscriber dashboard and exports. Prospect scores are predictive estimates only. We make no representation or guarantee that any property owner intends to sell, will respond to outreach, or that any data point is current, complete, or without errors. SellerSignal does not use, include, or redistribute MLS data; Prospects are derived from public records and the market sources described in the Data Sources and Accuracy section.

2. Eligibility

The Service is offered to real estate professionals and businesses. You must be at least 18 years old and able to enter a binding contract.

3. Plans, Pricing, Billing, and Cancellation

• Taste is a one-time purchase. Its price is the price shown at checkout on the day of purchase. That price follows a dated schedule that steps up over time; the amount shown at checkout is the amount charged. Taste provides one delivery of 20 ranked homeowners in one eligible ZIP code (a second ZIP is optional), assigned to you exclusively within the Service. Taste is one purchase per customer.
• Starter is $29 per month and provides 100 ranked homeowners per paid billing period across 3 eligible ZIP codes.
• Pro is $49 per month and provides 200 ranked homeowners per paid billing period across 5 to 10 eligible ZIP codes.
• Starter and Pro renew automatically each month until cancelled. There are no long-term contracts. You may cancel at any time from your dashboard; cancellation stops the next renewal, and access continues to the end of the current billing period. Partial months are not prorated, except as provided in the Refunds and the Client Guarantee section below.
• Signups close once 100 subscribers have joined. We may reopen signups at our discretion. Closing signups does not change the plan of an existing subscriber.
• One-time purchases provide one delivery with no automatic refresh and are non-refundable once that delivery is completed, except as provided in the Refunds and the Client Guarantee section below.
• Payments are processed by Stripe. We do not store your card details.

4. Refunds and the Client Guarantee

The Client Guarantee applies to your first payment on Taste, Starter, or Pro. It reads: "1 to 10 of every 100 become a client. My guarantee: log your calls on at least half of them within 30 days, and if none becomes a client, one click brings your money back."

• The 30-day window starts the day your payment clears.
• You log a call by marking the homeowner you called as contacted in your dashboard. "At least half" means half of the homeowners delivered under that payment: 10 of 20 on Taste, 50 of 100 on Starter, 100 of 200 on Pro.
• If you have logged those calls inside the window and none of the homeowners has become a client, request the refund with one click from your dashboard at app.sellersignal.io/refund. Stripe returns the full payment to the card you paid with; banks usually post it within 5 to 10 business days. On Starter and Pro the subscription is cancelled at the same moment, so nothing further is charged.
• The guarantee covers one refund per customer, on the first payment only. It does not apply to renewals or to a later purchase.
• Separately and at any time, if a homeowner assigned to you was verifiably listed for sale or sold before we assigned it, we will replace it or refund a prorated amount for it on request.
• The rate of 1 to 10 clients per 100 homeowners and any reference to what a closed listing may earn are illustrations based on typical results and commissions, not a promise of results; outcomes depend on your own work and market.

5. Lead Exclusivity

Prospects assigned to your account are not assigned to other subscribers. Exclusivity applies only to assignments within the Service; the underlying source data may be independently discovered by others.

6. Permitted Use: Marketing Purposes Only

The Service and all data provided through it are licensed to you for your own real estate prospecting and marketing purposes only. You agree that you will NOT:

• Use any data, score, or report from the Service to determine any consumer's eligibility for credit, insurance, employment, housing, tenancy, or any other purpose regulated by the Fair Credit Reporting Act (FCRA). SellerSignal is not a consumer reporting agency and the Service does not provide consumer reports.
• Resell, redistribute, sublicense, publish, or share the data with any third party, or use it to build a competing product or database.
• Use the Service to harass any person, or in any manner that violates fair housing laws or any other law.

7. Your Outreach Compliance

You are solely responsible for how you contact the people identified in the Service. This includes, without limitation, compliance with the Telephone Consumer Protection Act (TCPA), federal and state Do-Not-Call registries, one-to-one consent rules, CAN-SPAM, state telemarketing laws, real estate license law and advertising rules in your jurisdiction, and fair housing laws. Leads provided by the Service are not "consented" leads; treat all outreach as cold outreach subject to applicable scrubbing and consent requirements. You agree to indemnify Ven Ventures LLC against claims arising from your outreach or your use of the data.

8. Data Sources and Accuracy

Data is derived from county property, code-enforcement, tax, market, and other government sources and refreshed on a recurring schedule. Source data can contain errors and lag reality. Values such as market value and similar calculated fields are estimates. Verify independently before relying on any data point.

9. Accounts and Access

Access is provided via magic-link sign-in to your registered email. You are responsible for the security of your email account. We may suspend or terminate access for violation of these Terms, abuse of the Service, or non-payment.

10. Intellectual Property

The Service, including its software, scoring methodology, and presentation, is owned by Ven Ventures LLC. Your subscription grants a limited, non-exclusive, non-transferable license to use it as described in these Terms.

11. Activated-User Referral Program

• The personalized referral offer activates only after genuine product use. A signup alone earns nothing.
• There is no cash, commission, cash equivalent, transferable benefit, or guaranteed reward.
• If a referred account makes a verified positive payment and passes a 14-day manual review, the referrer's potential reward is 25 additional newly assigned prospects next billing period. The review includes refunds, disputes, reversals, duplicate or self-referrals, abuse, account eligibility, and inventory conflicts.
• The reward remains pending until we approve it manually. A referral link, landing, signup, payment record, or review status does not automatically change plan limits or assign prospects.
• Fulfillment requires the referrer to have an active recurring paid plan with an eligible next billing period. One-time-plan users may have a pending record but are not eligible for fulfillment without an eligible recurring period.
• Any approved prospects must be newly assigned and pass our then-current freshness, OFF_MARKET, availability, and global exclusivity rules. If compliant inventory is unavailable, fulfillment waits and existing plan quotas remain unchanged.
• We may void fraudulent, misleading, spam-based, duplicate, self-referral, refunded, disputed, or otherwise abusive activity. You may not make guaranteed-outcome claims, impersonate SellerSignal, or send unlawful or unsolicited promotional messages on our behalf.
• The signed referral cookie and referral records are handled as described in our Privacy Policy. Referral terms version 2026-08-20 applies to codes created or rotated under this program.

12. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND ACCURACY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VEN VENTURES LLC'S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE CLAIM AROSE, AND WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS.

13. Changes

We may update these Terms and will post the updated version at this URL with a new "Last updated" date. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Venue for disputes is Mecklenburg County, North Carolina.

15. Contact

Ven Ventures LLC · Charlotte, NC · [email protected]